Your responsibilities

Serve as the site’s primary point of contact and subject matter owner for all domestic and international shipping activities, including issue resolution and escalation

Coordinate, manage and archive documents of all inbound and outbound international shipments, ensuring timely and accurate delivery

Prepare, review, and maintain required international shipping and customs documentation (commercial invoices, packing lists, certificates, etc.)

Ensure compliance with U.S. Customs, international trade regulations, and company policies

Monitor and address shipment delays, customs holds, tariff impacts, and clearance issues

Partner with internal local and global teams (Supply Chain, Customer Service, Finance, and Operations) to support shipping needs and resolve concerns

Communicate with freight forwarders, customs brokers, and external partners to ensure smooth shipment execution

Track shipments, shipment performance, costs, and trends; identify opportunities for process improvement and cost savings

Support audits, reporting, and recordkeeping related to international trade and customs compliance 

Stay current on changes to tariffs, trade regulations, and shipping requirements that may impact operations

Your qualifications

Associate’s or Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred

2–5 years of experience in international shipping, logistics, or customs coordination

Hands-on experience working with international shipping processes strongly preferred

Working knowledge of customs regulations, international trade compliance, and tariff considerations

Strong problem-solving skills with the ability to manage issues through resolution

Excellent communication and organizational skills

Proficiency with shipping systems, ERP platforms (preferably SAP), and Microsoft Office tools