Your responsibilities

• Manages difficult customer situations, responding promptly to resolve customer needs
• Responds to Customers and Sales Team requests for service and assistance, meeting timelines and commitments
• Receives purchase orders via e-mail for orthopedic procedures and enters them into SAP accurately, with a sense of urgency
• Synthesizes complex and diverse information in order to research issues, resolve complaints, and support data requests
• Able to work in a fast-paced environment, adapting quickly to changes, competing demands, or unexpected events
• Provides vendor set-up information to client hospitals and/or sales representatives
• Within SAP, creates and manages customer account information, pricing loads, discounts, rebates, invoicing and credits
• Verify contract pricing and/or charges for services
• Presents innovative approaches, ideas and suggestions to improve customer experience and work processes
• Strong and Respectful Communications- Building relationships with customers and Sales team, gathering Purchas Orders in a timely manner, along with ability to address outstanding surgery cases that we have not received Purchase Orders.
• Fills in for CSR’s during PTO
• Other duties as assigned by management

Your qualifications

• Excellent interpersonal skills; excellent communication skills (oral and written)
• Sharp attention to detail
• Works with a sense of urgency
• Highly organized and able to prioritize tasks and time
• Strong customer service orientation (internal & external)
• Must have the ability to develop strong working relationships throughout all internal/external levels of the organization
• A self-starter with the ability to work independently and autonomously
• Ability to work in a matrix environment and team structure
• Strong quantitative and analytical skills; able to calculate figures and amounts     
• Demonstrated time management, planning and organizing skills
• Able to multi-task on various tasks
• High School Diploma Required
• At least 2 years of relevant sales support / data entry / invoicing experience
• Proficient computer skills, specifically with Microsoft Office products
• Experience with SAP (strongly preferred) or other major ERP system
• Demonstrated quantitative skills and able to calculate figures and amounts
• Highly organized and able to prioritize tasks and time