Your responsibilities

Ensuring the smooth operation of business applications​ by providing  first-level support for SAP S/4HANA, assisting end-users with system issues and inquiries.

Troubleshoot and resolve basic system errors, login issues, user access problems, and navigation difficulties.

Collaborate with the support team to identify improvements and implement solutions.

Ensuring applications comply with security policies and regulations​

Ensure compliance with service level agreements (SLAs) and internal processes.

Analyze and categorize incidents, escalating complex issues to L2/L3 Global teams as necessary.

Support end-users in SAP business processes, guiding them through standard workflows and system functionality.

Participate in training sessions to stay current with SAP updates and provide feedback on recurring issues to assist in preventive measures.

Track common issues to identify trends and recommend improvements.

Your qualifications

Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree is a plus.

Proven experience of 2+ years in SAP technical support, including hands-on experience with various SAP modules.

Strong understanding of SAP architecture

Basic knowledge of SAP S/4HANA and its core modules (MM, SD, FI, PP, WM).

Familiarity with SAP Fiori and the Fiori Launchpad (navigation, tiles, troubleshooting).

Understanding of SAP User Management and Authorization concepts.

Experience with incident management tools including ticketing systems

Strong analytical and problem-solving skills with attention to detail.

Excellent communication and interpersonal skills for supporting end-users and collaborating with IT teams globally.

A proactive mindset with the ability to document and improve support processes.

Fluency in English (German is a plus).