Your responsibilities

• Managing difficult customer situations and promptly resolving their needs
• Responding to customer and sales team requests for service and assistance within set timelines
• Accurately processing set requests received via email with a sense of urgency
• Ability to work in a fast-paced environment, swiftly adapting to changes, competing demands, or unexpected events
• Demonstrating strong, professional, and respectful communication via email and phone with both internal and external customers
• Writing clear and informative communications while maintaining accuracy
• Focusing on conflict resolution rather than assigning blame, maintaining confidentiality, listening to others without interrupting, keeping emotions in check, being open to others' ideas, and trying new things
• Displaying willingness to make decisions, exercising sound and accurate judgment, and providing support and reasoning for decisions, while also involving appropriate people in the decision-making process and making timely decisions
• Synthesizing complex and diverse information, gathering and researching data, and using intuition and experience to resolve issues
• Monitoring and supporting customers and sales team with movement of inventory
• Demonstrating original thinking and creativity, meeting challenges with resourcefulness, generating suggestions for improving work, developing innovative approaches and ideas, and presenting information in a manner that captures others' attention
• Performing customer set reservations and communicating shipping data to the customer as required
• Picking, packing, shipping and verifying orders as required

Your qualifications

3+ years of customer service experience or equivalent required

Experience in a medical device environment is a plus

Detail-oriented and good organizational skills required

Excellent interpersonal skills; excellent communication skills (oral and written)

Sharp attention to detail

Works with a sense of urgency

Highly organized and able to prioritize tasks and time

Strong customer service orientation (internal & external)

Must have the ability to develop strong working relationships throughout all internal/external levels of the organization

A self-starter with the ability to work independently and autonomously

Ability to work in a matrix environment and team structure

Strong quantitative and analytical skills; able to calculate figures and amounts    

Demonstrated time management, planning and organizing skills

Able to multi-task on various tasks and manage time effectively

High School Diploma or equivalent required

Proficient computer skills, specifically with Microsoft Office products

Proficiency with MS Excel and data analysis preferred

Experience with SAP (strongly preferred) or other major ERP system