Your responsibilities

• Maintain and update TOUCH surgeon database weekly
• Maintain and update TOUCH regional database weekly
• Report Open Payments all TOUCH related HCP engagements
• Assisting with TOUCH Inventory optimization
• Build MediSet to incorporate TOUCH
• Build TOUCH into MySalesTrunk
• Develop and control TOUCH surgeon onboarding process
• Work with Field Reimbursement team to create, maintain and update TOUCH surgeon workflow processes
• Assist in TOUCH Reimbursement calls bi-weekly
• Ability to work in a fast-paced environment, swiftly adapting to changes, competing demands, or unexpected events
• Demonstrating strong, professional, and respectful communication via email and phone with both internal and external customers
• Writing clear and informative communications while maintaining accuracy
• Assist with Open Orders by pursuing PO’s and setting up relationships with facility contacts
• Displaying willingness to make decisions, exercising sound and accurate judgment, and providing support and reasoning for decisions, while also involving appropriate people in the decision-making process and making timely decisions
• Synthesizing complex and diverse information, gathering and researching data, and using intuition and experience to resolve issues
• Demonstrating original thinking and creativity, meeting challenges with resourcefulness, generating suggestions for improving work, developing innovative approaches and ideas, and presenting information in a manner that captures others' attention
• Completing other tasks assigned by management or operations leadership

Your qualifications

• College Degree or equivalent required
• 7+ years of Medical Device customer service experience or equivalent required
• Experience in medical device records retention required
• Experience with CMS Open Payments systems and reporting required
• Detail-oriented and good organizational skills required
• Excellent interpersonal skills; excellent communication skills (oral and written)
• Sharp attention to detail
• Works with a sense of urgency
• Highly organized and able to prioritize tasks and time
• Strong customer service orientation (internal & external)
• A self-starter with the ability to work independently and autonomously
• Strong quantitative and analytical skills; able to calculate figures and amounts    
• Demonstrated time management, planning and organizing skills
• Able to multi-task on various tasks and manage time effectively
• Proficient computer skills, specifically with Microsoft Office products
• Proficiency with MS Excel and data analysis required
• Experience with SAP (strongly preferred) or other major ERP systems
• Authorized to work in the United States and successfully pass a background check and drug screening